Terms and Conditions

1. General Information

These conditions explain the rights, obligations, and responsibilities of all parties to this agreement. These terms and conditions can be varied or amended subject to prior written agreement. These terms and conditions apply to all aspects of our Removals Service, including managed moves & hourly rate options, domestic transit services & storage in the United Kingdom of Great Britain and Northern Ireland or Internationally.

the word 'you' or 'your' means the customer/client.

'we', 'us' or 'our' means the remover, company number 15696802 LJS 2024 LTD

'Our Quotation' Means any written or email correspondence with you outlining our removals fee.

an 'item' is the entire contents of a box, parcel, package, carton, or similar container; and any other object or thing that is moved, handled or stored by us.

'Removals Service'/‘Move’ means loading of goods from a specified location, transit in between and unloading of goods at a final specified location and may include additional way points for 'drop off's' or 'picks up's' in-between (LJS 2024 LTD charge no fee for transportation of goods, our fee is charged for loading & unloading of goods)

‘Move Day’ means the day of completion, the day which your goods are transported from your previous property of residence to your new property of residence.

Section A – The Removal

Section B – Payment

Section C – Services

Section D – Insurance

Section E – International Removals

Section F – Trade Assistance

Section A The Removal

(1) Our quotation

(1) Our quotation, unless otherwise stated, does not include cancellation waivers, customs duties, port charges including (but not limited to) demurrage, inspections, or any fees, or taxes payable to government bodies or agencies.

(2) Our quotation is valid for twenty-eight days from the date of issue. Unless already included in our quotation, reasonable additional charges will apply in the following circumstances:

(1) If the work does not commence within twenty-eight days of acceptance.

(2) Where we have given you, a price including redelivery from storage within our quotation and the re-delivery from storage has not taken place within six months from the date of the issue of the quotation.

(3) Our costs change because of currency fluctuations, changes in taxation, freight, fuel, ferry or toll charges beyond our control.

(4) The work is carried out on a Saturday, Sunday, or public holiday or outside normal hours (08:00-18:00hrs) at your request. We must collect or deliver goods at your request above the ground floor and first upper floor.

(5) If you or your agents request collection or access to your goods whilst they are in storage.

(6) We supply any additional services, including moving or storing extra goods (these conditions apply to such work). This may include (but is not limited to) situations in which it becomes apparent when we collect your goods that there are additional items, goods or another load, of which we were not informed when we provided our quote and which was not, therefore, included in the quote.

(7) The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway.

(8) We must pay parking or other fees or charges (including fines where you have not arranged agreed suspension of parking restrictions) to carry out services on your behalf. To this agreement parking fines for illegal parking, caused by our negligence, are not fees or charges and you are not responsible for paying them.

(9) There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed work.

(10) We agree in writing to increase our limit of liability set out in section 10.2 prior to the work commencing.

(11) We must pay operational charges to carry out the services, which may be brought in at any time by the law and amended at any time by the law. Such operational charges may include (but are not limited to) low emission zone (LEZ) charges and congestion charges.

(12) In the circumstances that we do not receive access to the new property, or the property is not vacant before 4:00pm either an overnight storage fee will apply, or an additional hourly fee shall be charged post 4:00pm and until the job is completed at our discretion.

(13) You agree to pay any reasonable charges arising from the above circumstances

(2) Work not included in the quotation.

Unless agreed by us in writing, we will not:

(1) Take up or lay fitted floor coverings.

(2) Move or storage any items excluded under section 4.

(3) Dismantle or assemble garden furniture and equipment including, but not limited to sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like.

(4) Our staff are not authorised or qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these services.

(3) It will be your responsibility to:

(1) Arrange adequate insurance cover for the goods submitted for removal transit and/ or storage if our £10,000 policy is not sufficient

(2) Obtain at your own expense, all documents, permits, permissions, licenses, customs documents necessary for the removal to be completed.

(3) Pay for any parking or meter suspension charges incurred by us in carrying out the work. Be present or represented throughout the collection and delivery of the removal service.

(4) Where we provide you with inventories, receipts, waybills, job sheets or other relevant documents you will ensure that they are signed by you or your authorised representative as confirmation of collection or delivery of the goods. Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

(5) Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are or will be present.

(6) Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.

(7) Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.

(8) Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them.

(9) Provide us with a correct and up to date contact address and telephone number during removal transit and/or storage of goods.

(10) Arrange appropriate transport, storage or disposal of goods listed in section 4.

(11) Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

(12) Pack ALL items (where you are not receiving a packing service) which can fit in our standard size removal box (575mm x 365mm x 390mm). Any additional packing we do on completion day of items which fit into our removal box will be chargeable at a rate of £7.50 per box.

(13) If your Quotation does not state a move date, after acceptance you must email sales@movingcircleremovals.co.uk with your confirmed move date no later than 14 days (including Weekends & Bank Holidays) before you move.

(4) Items we do not Move.

Unless previously agreed in writing by a director or other authorised company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by us.

(1) Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms, fuels, oils, and ammunition.

(2) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, mobile telephones, portable media and computing devices, stamps, coins, or goods or collections of any similar kind.

(3) Goods likely to encourage vermin or other pests or to cause infestation or contamination.

(4) We shall notify you in writing as soon as practicable if any of the goods, are in our opinion hazardous to health, dirty or unhygienic or likely to attract vermin or pests and under what conditions we would be prepared to accept such goods or whether we refuse to accept them. Should we refuse to accept the goods we will have no liability to you. Perishable items and/ or those requiring a controlled environment.

(5) Any animals, birds, fish, reptiles or plants.

(6) Goods which require special licence or government permission for export or import.

(7) Under no circumstances will prohibit or stolen goods, drugs or pornographic material be moved or stored by us.

(8) If you submit such goods without our knowledge, we will make them available for your collection and if you do not collect them within a reasonable time, we may apply for a court order to dispose of any such goods found in the consignment. You agree to pay us any charges, expenses, damages, legal costs or penalties reasonably incurred by us in disposing of the goods.

(5) Ownership of the goods

By entering into this agreement, you guarantee that:

(1) The goods to be removed and/or stored are your own property, or the goods are your property free of any legal charge; or you have the full authority of the owner or anyone having a legal interest in them to enter into this agreement, and you have made the owner fully aware of these terms and conditions prior to entering into this agreement and that they have agreed to them.

(2) If at any time following the implementation of this agreement to its termination another person has or obtains an interest in the goods you will advise us of their name and address in writing immediately.

(3) You will provide a full indemnity and pay us in respect of any claim for damages and/or costs brought against us if either statement made in 5.1 & 5.2 is untrue.

(4) If you wish to transfer responsibility of this agreement to a third party, you will advise us in writing giving us their full name and address. We will issue a new agreement to them. Our agreement with you will remain in force until we have received a signed agreement from the third party.

(6) Charges if you cancel / postpone the removal.

If you cancel / postpone this agreement, we reserve the right to charge you a reasonable fee according to how much notice is given as set out below at 6.1 - 6.5. We charge these fees based on an assessment of losses we have incurred. Examples of the types of loss we might incur are administration/back-office costs, being unable to re-fill a removal slot with another customer's work or engaging employees to work for your booked removal.

(1) More than 10 days before the removal was due to start: no charge.

(2) Between 5 and 10 days inclusive before the removal was due to start: not more than 30% of the removal charge.

(3) Less than 5 days before the removal was due to start: not more than 60% of the removal charge.

(4) Within 24 hours of the move taking place; not more than 90% of the removal charge.

(5) On the day the work starts or at any time after the work commences up to 100% of our charges.

(6) This does not end our obligation to complete your move or end your obligation to be moved by Moving Circle Removals (LJS 2024 LTD).

(7) Route and method

(1) We have the right to choose the method and route by which to carry out the work and the location in respect of storage.

(2) Unless it has been specifically agreed otherwise in writing in our quotation, other space/ volume/capacity on our vehicles and/or the container may be utilised for consignments of other customers

(8) Our liability for loss or damage

(1) We do not know the value of your goods therefore we limit our liability to a fixed limit per item. The amount of liability we accept under this agreement is reflected in our charges for the work. If you wish us to increase our limit of liability per item, you agree to pay a higher price for the work as stated in condition (1.2.J).

(2) Unless otherwise agreed in writing if we are negligent or in breach of contract, we will pay you up to £20 for each item which is lost or damaged as a direct result of any negligence or breach of contract on our part. For goods destined to, or received from a place outside the United Kingdom:

(3) We will only accept liability for loss or damage arising from our negligence or breach of contract whilst the goods are in our physical possession, or whilst the goods are in the possession of others if the loss or damage is established to have been caused by our failure to pack the goods to a reasonable standard where we have been contracted to pack the goods that are subject to the claim.

(4) Where we engage an international transport operator, shipping company or airline to convey your goods to the place, Port or airport of destination, we do so on your behalf and subject to the terms and conditions set out by that carrier.

(5) If the carrying vessel/conveyance, should for reasons beyond the carrier’s control, fail to deliver the goods, or Route them to a place other than the original destination, you may have limited recourse against the carrier depending upon the carriers ’ particular terms and conditions of carriage, and you may be liable for general average contribution (e.g., The costs incurred to preserve the vessel/conveyance and cargo) and salvage charges, or the Additional cost of onward transmission to the place, port or airport of destination. These are insurable risks, and it is your responsibility to arrange adequate marine/transit Insurance cover.

(6) We do not accept liability for goods confiscated, seized, removed or damaged by customs authorities or other Government agencies unless such confiscation, Seizure, removal or damage arose directly as a result of our negligence or breach of contract.

(9) Damage to premises or property other than goods

Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage. Therefore, our liability is limited as follows:

(1) If we cause loss or damage to premises or property other than goods for removal because of our negligence or Breach of contract, our liability shall be limited to making good the damaged area only.

(2) If we cause damage because of moving goods under your express instruction, against our advice, and were moving the goods in the manner instructed is likely to cause damage, we shall not be liable.

(3) If we are responsible for causing damage to your premises or to property other than goods submitted for removal and/or storage, you must note this on the worksheet or delivery receipt as soon as practically possible after the damage occurs or is discovered or in any event within a reasonable time. This is fundamental to the agreement.

(10) Exclusions of liability

We shall not be liable for loss or damage caused by fire or explosion, unless we have been negligent or in breach of contract. It is your responsibility to insure your goods. If you Ask us in writing to arrange insurance cover for you, we will, provided you declare the full replacement value of your goods and pay the premium in advance.

We shall not be liable for delays or failures to provide the services under this agreement as a result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, act of God, adverse weather, third party industrial action, re-scheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control.

Other than because of our negligence or breach of contract we will not be liable for any loss, damage or failure to produce the goods as a result of:

(1) Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.

(2) Moth or vermin or similar infestation.

(3) Cleaning, repairing or restoring unless we arranged for the work to be carried out.

(4) Changes caused by atmospheric conditions such as dampness, Mold, mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly linked to ingress of water.

(5) For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by us.

(6) For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.

(7) For any goods which have a pre-existing defect or are inherently defective.

(8) For perishable items and/or those requiring a controlled environment.

(9) Loss of structural integrity of furniture constructed of particle board resulting from crumbling of the board.

(10) For items referred to in section 4.

(11) No employee of ours shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this agreement.

(12) Where goods are handed out from storage our liability will cease upon handing over the goods to you or your authorised representative (see section 13 below).

(13) We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where: there is no breach of this agreement by us or by any of our employees or agents.

(14) Such loss or damage is not a foreseeable result of any such breach.

(11) Unloading in the dark

(1) If your removal service extends past daylight hours, we reserve the right to charge an additional fee of £25 + VAT per hour for the inconvenience and additional safety hazard caused to our staff.

(12) Cancellation Waiver

If you wish to ‘opt out’ of any additional cancellation charges you can pay a ‘Cancellation Waiver’ at a cost of 15% of the total move invoice. Once paid, this waiver means if your move date changes / is postponed you will not be charged any additional fee’s. This waiver has no limit to the number of times you may postpone.

(13) Delays in transit

(1) Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit.

(2) If through no fault of ours we are unable to deliver your goods, we will take them into storage. The agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.

(3) Any transit times quoted by us are estimated and based upon information known to us at the time. Transit times may vary due to several factors outside our control including but not limited to changes in sailing or departure dates made by the freight/ shipping company, changes in the routes used by the freight/shipping company and port congestion. We will advise you of any material changes to the transit times as soon as we become aware. We will not be liable for any loss or damage incurred by you because of delays in transit time unless directly attributable to our negligence or breach of contract.

Section E International Removals

Our quotation is subject to the following conditions.

(1) Collection & Delivery is based upon access for an 18 Metre vehicle not above 1st Floor Level

(2) All packages must be clearly labelled with 3 copies of an itemised inventory supplied. We recommend all shipments are professionally export wrapped.

(A) Quotation Includes.

(1) Receiving into store (where applicable), documentation and freight charges to destination. Unloading and placing within property at client’s request.

(B) Quotation Excludes.

(1) Storage (origin or destination), packing, additional costs incurred due to poor access (transshipments, long carry etc.) parking permits, unpacking, removals of debris, assembly of furniture, removals of doors/windows, import duty or taxes, customs or quarantine inspection fees, fumigation, transit insurance, special equipment.

Payment

(1) 75% of the quotation is payable in full upon acceptance of our quotation and no later than 21 days before your move date with the remaining balance due upon completion of your move.

Spain

(1) If you do not hold TIE or Padron residency status you will be liable to a 21% duty on the value of your goods (2nd hand value) This duty can be claimed back once TIE status is obtained.

(2) The client is subject to a £300 customs clearance fee.